FAQ
Questions, answered plainly.
Sizes 2Y to 7Y. Orders are not open. If your question is not here, write to [email protected].
What sizes do you cut?
2Y to 7Y. Labels 100 to 130 on the size guide. We do not cut newborn, baptism sizes under 2, or 8Y and up. First Communion is usually 7 or 8, which is the edge of this range or past it. We will not put a child on a page we cannot dress.
How do I choose a size?
Measure the child, not a favourite tee. Height, barefoot. Chest at the fullest part. Waist about 2 cm above the navel. Then read the body bands on the size guide. Garment measurements go on each piece before it is sold. They are not on the site yet.
What if my child is between sizes?
If the child is slim and the weight sits at the low end, choose by height. If the weight sits at the high end, take the larger band. For a winter layer under the piece, take the next band up. Write with height and chest if you want us to say which band we would choose.
Are orders open?
No. The rail is a preview. Checkout shows tax and the payment methods Shopify will offer. It does not take a card.
What are the pieces made of?
We have not published fibre, lining, or closures. Those go on the piece before it is sold. We do not call a cloth organic unless it is certified as such.
Do you ship outside Canada?
No. Parcels leave Calgary for a Canadian address. The rate is shown before you pay. The preview checkout uses a sample $18 so a total can be shown. That is not the live carrier rate.
When does a parcel leave?
We are not publishing a ship date. When orders open, the date on the order is the date we will keep.
Can I exchange it before the occasion?
Yes, once orders are open. Unworn, tags on, in the house box. Exchange or house credit until the occasion date you put on the order. If you do not give a date, the exchange closes 14 days after delivery. We pay the shipping on the first exchange. The full rule is the return policy.
Do you refund?
A fit issue is an exchange or house credit, not a refund to the card. A piece that arrives damaged, or is not what you ordered, is replaced or refunded. Write within 2 days, with a photograph.
Can you wrap it, or write a note?
Yes. House tissue, a ribbon, and the kraft box, done in Calgary. The note is your words, written by hand and placed under the seal. Gift wrap and the note do not come back with an exchange.
Are the photographs of your clothes?
No. The portraits are placeholders. The packaging photographs are ours. A piece is not shown as ours until we have photographed that piece.
Do you sell shoes, ties, or matching parent outfits?
No. Clothes for children, 2Y to 7Y. A parent is not a size we cut.
Which occasion should I shop?
Flower girl and ring bearer, wedding guest, family portraits, and holiday sit inside 2Y to 7Y. Those pages are here: flower girl and ring bearer, wedding guest, family portraits, holiday. Communion and baptism sizes are not on the rail. If you need them, tell us the size.
How do I pay when the shop opens?
Shopify. In Canada that can be Shop Pay, Apple Pay, Google Pay, card including Interac debit, and PayPal. Tax is added from the delivery province before you pay.
Who do I write to?
Oyindamola Akinwande, Calgary. [email protected]. +1 825 747 5771.